Cospex Limited (www.helpconvert.net) is located at:
The Strand - Fawwara Building
Triq I-Imsida Il-Gżira
Gzira
Malta
Registered number : C88454
The Website is accessible at the address www.helpconvert.net (herein referred to as the Site" or the "Website").
The present General Terms and Conditions of Sale define the terms and conditions of access to the www.helpconvert.net Website and the services marketed and distributed by www.helpconvert.net (herein the Services") to its customers for their personal use (herein the "Customer"), as well as the rights and obligations of the parties arising from the online subscription. By subscribing to a Service on the Site, the Customer acknowledges having read these General Terms and Conditions of Sale and having accepted them without restriction or reservation. Given the electronic nature of the contract between the Client and www.helpconvert.net, this acceptance is in no way conditioned by a handwritten signature on the part of the Client. Any written document and/or any other particular condition contained in documents from the Client (including the order) cannot prevail over the present General Terms and Conditions of Sale without the express prior written agreement of www.helpconvert.net. The version of the General Terms and Conditions of Sale available online on the Site will prevail, where applicable, over any other version of these General Terms and Conditions of Sale, except for modifications that would have occurred after an order, in accordance with common law. In case of contradiction between the terms of the General Terms and Conditions of Sale and the Order Form, the contractual provisions of a higher rank will prevail over those of the lower rank in the following order:"
www.helpconvert.net presents on the Site the Services, as well as their detailed descriptions contained in the files corresponding to each Service, thus allowing the Client to know, before the final validation of his order, the essential characteristics of the Services that he wishes to purchase.www.helpconvert.net will also make its best efforts to best define the characteristics of the Services offered to the Client.
The applicable prices are those indicated on the Site at the time customer validates their order. Prices are indicated in EURO and include all taxes. Prices are subject to local taxes and any change in the legal rate of these taxes will be reflected in the price of the Services presented on the Site, on the date stipulated by the implementing decree referring to it. At any time and without notice, www.helpconvert.net reserves the right to modify its prices. However, these modifications will not affect the orders that www.helpconvert.net would have accepted before the coming into force of these modifications. Furthermore, www.helpconvert.net reserves the right to make the Customer benefit from promotional offers and price reductions, which will be effective the month following their implementation.
By browsing the Site, the Customer has the opportunity to freely take note of the various Services offered for sale on the day of consultation of the Site. The Customer has the opportunity, at any time during the order process, i.e. until the effective payment of the order under the conditions set out in paragraph 4.3 below, to return to this order in order to complete, modify or even cancel it. Once the selection of the Services has been completed, the Customer will be invited by a new web page to communicate his contact details by filling in the Order Form made available to him. In this respect, the Customer formally agrees to provide a valid and functional e-mail address that does not constitute the offence of impersonation. In case of false and/or misleading supply of the e-mail address by the Customer, www.helpconvert.net reserves the right to cancel the order without delay and without the Customer being able to claim any compensation. Once the Order Form has been filled in, the Customer will be invited by a new web page to communicate his payment information under the conditions set out in paragraph 4.3 below. As soon as the payment information is communicated, the Customer will be invited to click on the Validate" button in order to proceed with the payment of his order and test the offer for 48 hours. By clicking on the "Validate" button during the order process, the Customer must read these General Terms and Conditions of Sale and declare "having read and accepted fully and unreservedly all of these General Terms and Conditions of Sale"."
As soon as the Order Form is validated, www.helpconvert.net will assign the Customer his Identifying Codes, i.e., a Login and a Password. The Customer acknowledges that these Login and Password constitute the only means of validating the Customer's access to the Services and the online Admin, to the exclusion of any other means. The whole constitutes its Identifying Codes". The Customer is informed of the need to communicate a valid email address in order to receive an email confirming the creation of the said account. The Customer is required to always update his Personal Information by following the procedures provided by www.helpconvert.net. If the data provided are inaccurate, incomplete or misleading, www.helpconvert.net reserves the right to:"
The same applies in the event that the competent bodies (e.g. banks or credit card/bank holders) dispute payments made by the Customer. Each Customer acknowledges his full responsibility in the use that will be made of his Identifying Codes as well as of the Site. He or she undertakes to maintain and keep these Identifying Codes strictly confidential, not to disclose them to third parties even temporarily in any form whatsoever and to use them only for strictly personal purposes. In case of omission, misuse or unauthorized use of his Identifying Codes by another Customer, the responsibility of www.helpconvert.net can in no case be engaged and the Customer must immediately inform www.helpconvert.net of this situation, by a message on the contact page. Upon receipt of this duly justified written notification, www.helpconvert.net will proceed to study the case and may, for security reasons, suspend all access to the admin. www.helpconvert.net will process the Client's request as soon as possible and will send him/her by e-mail the new Identifying Codes after verification of his/her identity. The Client remains responsible for the use of the Service by third parties until the modification by www.helpconvert.net of the Identifying Codes, thus the Client guarantees www.helpconvert.net against any action or claim concerning the loss of data resulting from the loss or fraudulent use of his Identifying Codes. The modification of all or part of the Client's Identifying Codes will give rise, if necessary, to invoicing, unless they are modified at the initiative of www.helpconvert.net. In accordance with article 10.5 of the General Terms and Conditions of Sale, the Customer has the right to access, modify, rectify and delete data concerning him/her.
The payment of the order is made on the Internet and must be concomitant to it, according to the instructions given to this effect during the order validation process. Payment shall be made in EURO by an electronic payment system. www.helpconvert.net uses a secure payment tool and guarantees the Customer that he never has access to confidential information relating to the means of payment used by the latter to pay for his order. In order to proceed with the payment due, the Customer will be asked to provide the credit card number, the expiry date of the card and, if applicable, the visual cryptogram. To optimize the security and authentication of the electronic payment made by the Customer, www.helpconvert.net has set up the SSL" protection system for each payment made on the Site. The Client is invited to follow the authentication procedure set up for this purpose. Failing this, the payment will be cancelled, and the Client will not be able to receive the Services ordered. The Customer's bank details are requested for each order insofar as only the bank chosen by www.helpconvert.net to carry out this financial transaction remains in possession of the confidential information. To this end, the Client guarantees www.helpconvert.net that he has the authorizations that may be necessary to use the payment method chosen at the time of the validation of the order and that this bank card gives access to sufficient funds to cover all the costs resulting from the payment on the site of www.helpconvert.net . Once the payment of an order has been executed, a summary of the Customer's order will be displayed and will notably mention the references of the order. The data recorded by www.helpconvert.net constitutes the proof of all the transactions made between www.helpconvert.net and the Client. www.helpconvert.net informs the Client that bank charges are invoiced by his bank for each Service subscription on the Site."
The order will only be considered firm and definitive once confirmed bywww.helpconvert.net to the Client after receipt of payment.www.helpconvert.net reserves the right to refuse any order or any access to the Service in the event of a dispute with the Client following in particular the Client's failure to respect the obligations subscribed to under the terms of the present General Terms and Conditions of Sale, in particular with regard to any incident of payment of the price of an order, likely to lead to the suspension of access to the Site of www.helpconvert.net, or even the termination of the present Contract without prejudice to any damages that www.helpconvert.net may request. Following the payment of the order, the confirmation of www.helpconvert.net will be sent as soon as possible by e-mail. This order confirmation e-mail sent by www.helpconvert.net will include the following information:
The Services distributed online by www.helpconvert.net are those that appear on the Site, on the day the Client consults the Site and within the limits of their availability and the availability of the various service providers involved. In case of unavailability of a Service, www.helpconvert.net will inform the Client as soon as possible by e-mail of the availability of a partial order or the cancellation of his order. However, in case of unavailability of the Service ordered by the Client, www.helpconvert.net will be likely to propose or deliver to the Client a Service of equivalent quality and price. If the Client's bank account has already been debited at the time of the Client's aforementioned information, www.helpconvert.net undertakes to reimburse the Client as soon as possible, the price of the unavailable Service on the bank account debited at the time of the order. At any time, www.helpconvert.net reserves the right to modify or no longer market the Services offered on the Site, these modifications will not affect the orders that www.helpconvert.net would have accepted before the coming into force of these modifications.
www.helpconvert.net retains at all times control of the Client's access to the Services ordered until full payment of the order price. In case of non-payment, www.helpconvert.net reserves the right to suspend access to the ordered Services under the conditions of article 17.
By accessing the Website of www.helpconvert.net, the Internet User declares, guarantees and undertakes to:
in the event of failure to comply with any of these obligations and, without this list being exhaustive, the Internet User acknowledges and accepts that www.helpconvert.net shall have the right to refuse, unilaterally and without prior notice, access to all or part of the Website.
The Internet User is solely responsible for the use he or she makes of the Website and the Services to which he or she accesses from the Website.www.helpconvert.net may under no circumstances be held liable in the context of proceedings brought against the Internet User who is guilty of improper use of the Website and/or the Services it provides. The Internet User acknowledges and accepts in this respect that he/she will be personally liable for any claim or proceedings brought against www.helpconvert.net, due to his/her non-conforming use of the Services and/or the Website. The Website may contain hyperlinks to third party websites. In this respect, taking into account the evanescent nature of the content that may be disseminated there, www.helpconvert.net cannot be held liable in the event that the content of the said Third Party Websites contravenes the legal and/or regulatory provisions in force. In any case, www.helpconvert.net cannot be held responsible:
www.helpconvert.net cannot be held liable for any malfunction of any nature whatsoever relating to the Internet User's computer equipment and Internet access connection, when accessing the Website and more generally the Services. More specifically, www.helpconvert.net cannot guarantee the Internet User of the Services on:
When subscribing to the Service, the Customer agrees to follow the indications provided on the Internet Site of www.helpconvert.net and to enter their personal Information in a correct, accurate and truthful manner. The Customer is informed that the subscription procedure is carried out exclusively online, on the www.helpconvert.net Website. The Customer is informed of the need to communicate a valid e-mail address in order to receive an e-mail confirming the creation of the said account. The Customer's failure to confirm his Personal Information within the aforementioned period will be considered as a serious breach of the Customer's obligations and will result in the automatic termination of the Contract. The Client is reminded that his express confirmation of his Personal Information will exoneratewww.helpconvert.net from any responsibility regarding the data provided and confirmed by him. The Client is obliged to always update his Personal Information by following the procedures provided by www.helpconvert.net. Should the data provided prove to be inaccurate, incomplete or misleading, www.helpconvert.net reserves the right:
The same applies in the event that the competent bodies (e.g. banks or credit card/bank holders) dispute payments made by the Customer. As soon as the Registration Form has been validated, www.helpconvert.net will assign by email to the Customer his Identifying Codes, i.e. a Login and a Password. The Customer acknowledges that these Login and Password constitute the only means of validating the Customer's access to the Services and the online administration, to the exclusion of any other means. The Customer accepts that all acts carried out using the aforementioned Login and Password shall be considered as having been carried out by the Customer himself and shall be deemed authentic. The Client accepts that the computer or electronic records made bywww.helpconvert.net and/or by its suppliers for the delivery of the Services, of all operations carried out in particular through its Admin, may be opposed or used before any competent administrative and/or judicial authority as evidence. The Client acknowledges that it is solely responsible for the actions carried out using its Login and Password. He undertakes to maintain and keep these Identifying Codes strictly confidential, not to disclose them to third parties even temporarily in any form whatsoever and to use them only for strictly personal purposes. In the event of loss, theft or any fraudulent act with regard to the Identifying Codes, it is up to the Customer to inform www.helpconvert.net as soon as possible by email and/or by registered letter with acknowledgement of receipt, and to prove his identity by any means. Upon receipt of this duly justified written notification, www.helpconvert.net will study the file and may, for security reasons, suspend all access to the Admin. www.helpconvert.net will process the Client's request as soon as possible and will send him/her the new Identifying Codes by e-mail. The Client remains responsible for the use of the Service by third parties until the modification by www.helpconvert.net of the Identifying Codes, thus the Client guarantees www.helpconvert.net against any action or claim concerning the loss of data resulting from the loss or fraudulent use of his Identifying Codes.
When a Customer orders a Service as part of the order procedure described in Article 4.1, www.helpconvert.net offers the Customer the possibility to test the Service for a period of 48 hours from the validation of the said order by the Customer. In order to benefit from this 48-hour test offer, the Customer must pay www.helpconvert.net the sum of €0.50. Thus, for a period of 48 hours, the Customer has a space allowing him to test the service offered by the company www.helpconvert.net and accessible via the Website https://www.www.helpconvert.net/ using the identifiers provided to him by www.helpconvert.net under the conditions of article 4.2 hereof. At any time, the Customer has the choice to subscribe to the full version of the Service trial object, or not to subscribe to it. If the Customer decides not to subscribe to it, he shall request the cancellation of his Subscription before the end of the 48-hour test offer period by contacting the customer service using the contact form in the contact page. Any cancellation request made after the expiry of the said 48-hour period shall automatically lead to the Subscription being subscribed to for a period of 1 (one) month, renewable under the conditions of article 7.4 hereafter. It is understood that the subscription to the Service by the Customer, including for its 48-hour test version, implies full acceptance of the terms and conditions herein.
The Client hereby declares that, prior to the subscription by him to the Security Guide Service, he has proceeded to verify its suitability that he deems appropriate to his needs and that he has received from www.helpconvert.net all the information and advice that he needed to subscribe to this contract and that he consequently waives any dispute on this point. He also declares that he has the knowledge, skills and resources, in particular human and technical, required to use the Service.
The duration of the Service provided by www.helpconvert.net to the Customer is the one specified in the Order Form or by default a duration of (1) one month from the expiry of the 48 hours test period as described in Article 7.2 hereof. The Service is tacitly renewable for the same duration unless the Customer cancels his subscription under the conditions of Article 17. The Customer is informed that the Service will be automatically interrupted and deleted on the expiry date indicated in the Admin and by email, if it has not been duly paid before the expiry date. No payment will be refunded, even in the event of suspension, cancellation or transfer of Service before the end of the contractual period, except as specifically provided below.
The offer allows you to benefit from
The offer entails a monthly withdrawal from the Customer's bank account, filled in during the order procedure as described in Article 4.3 for an amount specified in the Order Form. This amount includes the fixed price of the subscription to the Service described in Article 7.5 above. This amount shall thus be subject to one (1) direct debit every months for the amount of €29.00, inclusive of taxes. The Customer is informed that any partial or incomplete payment will prevent the provision of the Services offered by www.helpconvert.net. Invoices will be available by contacting us through the contact form in the contact page. No payment will be refunded in the event of suspension, cancellation or transfer of Service due to the Client or due to a fault committed by the latter in the performance of a contractual obligation hereunder before the end of the contractual period, except as specifically provided for herein.www.helpconvert.net cannot be held responsible for any loss of Data, delay in processing the order etc.., that non-compliance with any of the provisions of this article could lead to.
www.helpconvert.net is not able to guarantee the Client continuous and permanent availability of the Service. However, www.helpconvert.net make its best efforts to provide the Service, subject to maintenance periods. www.helpconvert.net reserves the right to interrupt the Service for maintenance work and/or improvement of the Service. These interruptions of Service will, to the extent possible for www.helpconvert.net, be notified in advance to the Client. In case of urgency, www.helpconvert.net nevertheless reserves the right to suspend partially or totally, for a reasonable period of time, the Service in order to carry out any required technical operation. These interruptions of Service cannot give rise to any compensation in favor of the Client. In the event of inaccessibility of the Service due to technical malfunctions within the competence of www.helpconvert.net, www.helpconvert.net will do its best to resolve this (these) malfunction(s) as soon as possible from the written notification sent, exclusively through the Admin, to www.helpconvert.net under the condition that:
www.helpconvert.net declines all responsibility in case of interruption and/or malfunctioning of the Service due to:
As an essential and determining condition of these Terms and Conditions, if the responsibility of www.helpconvert.net were to be retained, the client could only claim, for other indemnities and damages or any settlement whatsoever, all causes taken together, penalties corresponding to the price of the subscription for the month during which the event giving rise to the damage occurred, all damages taken together. It is agreed that the provisions of this article are binding on www.helpconvert.net as well as on any company that may come to control it and any company to which it may have transferred all or part of the rights and/or obligations of the Contract.
The Customer benefits from a satisfied or reimbursed" offer for the services offered on the Site. The Client who wishes a refund, must obligatorily, within thirty (30) days from the date of his registration to the said Service, make a request by e-mail on the sitewww.helpconvert.net undertakes to process the refund request as soon as possible."
The Internet User has the right to access, modify, rectify and delete personal information collected by www.helpconvert.net concerning him/her. To exercise this right, the Internet User may send a message to www.helpconvert.net on the contact page. The Internet User may receive from www.helpconvert.net and/or, if applicable, from its partners, emails with information about www.helpconvert.net products, services and activities. The Internet User retains the right to refuse such communication posteriori, by expressing his/her refusal by e-mail. The personal data of the Internet Users of the Site are collected, processed and used without any other express prior consent only insofar as this is necessary for the conclusion and proper execution of the contract and for billing purposes. In accordance with the law, www.helpconvert.net is authorized to inform the competent authorities in the context of criminal proceedings.
The person responsible for processing the User's personal data is www.helpconvert.net whose contact details are referred to in Article 1 of these General Terms and Conditions.
The person responsible for processing the User's personal data is www.helpconvert.net whose contact details are referred to in Article 1 of these General Terms and Conditions.
The User's personal data collected from the User and processed by www.helpconvert.net are intended to allow www.helpconvert.net to:
The User has, at any time, the right to:
How the Internet User can exercise his/her rights to exercise his/her rights, the Internet User simply needs to send a letter, taking care to prove his/her identity (mention his/her surname, first names, e-mail address and attach a copy of his/her identity document) to www.helpconvert.net. Security and archiving of the Internet User's personal data www.helpconvert.net collects and processes the User's personal data with the utmost confidentiality.www.helpconvert.net undertakes to take all reasonable measures necessary to secure and protect the personal data of the Users of its Website and its services, collected and processed by it. All of the User's personal data is electronically archived by www.helpconvert.net for the duration of the User's registration on the Website and is deleted once the User's registration has been terminated.
The site of www.helpconvert.net is subject to one of the most efficient security systems at the moment. It has not only adopted the SSL (Secure Socket Layer) encryption process but has also reinforced all scrambling and encryption processes in order to protect all sensitive data related to means of payment as effectively as possible. The Customer is reminded that www.helpconvert.net never has access to confidential information relating to the means of payment. This is why the Customer's bank details are requested at each Order. Indeed, only the payment platform has the confidential information (card number, validity date) which is inaccessible by a third party.
www.helpconvert.net is the exclusive holder of the intellectual rights on the Site and the community www.helpconvert.net, in particular of all texts, comments, works, illustrations, videos and images, whether visual or sound, reproduced on the Site as well as its databases of which it is the producer. All these intellectual creations are protected under copyright, trademark law, patent law, sui generis database right and image right for the whole world. These creations are the full and entire property of www.helpconvert.net. However, the latter grants the Clients a license allowing them to reproduce and display the contents of the Site, but only and strictly for their personal use in the context of viewing this Site. However, this license excludes the Clients' right to modify, copy, translate, broadcast, publish, transmit, distribute, produce, display or transfer the rights to any content appearing on and through the www.helpconvert.net community. For this reason and in accordance with the provisions of Intellectual Property law, only private use subject to different or more restrictive provisions, is authorized. Any other use constitutes an infringement and is punishable under Intellectual Property law unless prior authorization from www.helpconvert.net. As a reminder, attaching a hypertext link to the www.helpconvert.net community, using the technique known as framing or deep linking, is strictly forbidden. Any other use constitutes counterfeiting and is punishable under the Intellectual Property Act unless prior authorization has been obtained from www.helpconvert.net. Any form of total or partial copy, aspiration and reproduction of the database produced and exploited by www.helpconvert.net on the www.helpconvert.net community is formally prohibited without its prior written consent.
The Site may contain, where applicable, hypertext links and/or hyperlinks to websites published and hosted on third party servers, and particularly concerning advertising banners, the management of which is in no way ensured by www.helpconvert.net and over which no control can be exercised.www.helpconvert.net declines all responsibility concerning the legal consequences related to access to these websites.
The Client expressly authorizes www.helpconvert.net to subcontract all or part of the services that are the object of the present contract, including but not limited to: the hosting of the Client's Data, the management of the payment of the Subscription via the Site, without this list being exhaustive. Except with the prior written agreement of www.helpconvert.net or a special agreement, the Client is not authorized to transfer all or part of the rights and obligations hereunder, in particular to allow third parties to benefit from all or part of the Service, unless otherwise agreed.
Unless otherwise specified in these General Terms and Conditions, correspondence between the Parties is carried out by e-mail or via the Admin. The Client declares that the information delivered by him to www.helpconvert.net is authentic between the Parties as long as no contradictory, authenticated and signed writing, calling into question this computerized information, is produced. Elements such as the time of reception or transmission, as well as the quality of the data received will be considered as authentic in priority as they appear on the computer systems of www.helpconvert.net unless the Client provides written proof to the contrary. The scope of the proof of the information delivered by the computer systems of www.helpconvert.net is that which is granted to an original in the sense of a written paper document, signed in a handwritten manner.
Any request for cancellation of payment will be contested by www.helpconvert.net. This contestation will be accompanied by the evidence in our possession.
In the event of a dispute, the customer may contact customer service by any means we make available. Requests are handled as follows:
If the customer is not satisfied, the latter may apply for a refund under the same provisions as for disputes.
Reimbursement is made as soon as the claim is accepted, usually the re-crediting of these sums is effective less than 7 days after acceptance of the claim.
Except as otherwise provided in these GCS, in case of non-compliance by the Client of any of its obligations, www.helpconvert.net reserves the right to suspend the Service, and following a notice period whose duration will be evaluated according to the circumstances, until the Client has fully complied with its obligations. In case of non-payment, including by cancellation or repudiation of his online payment, by the Client of a Service order, www.helpconvert.net will notify the Client of this request, giving him an injunction to regularize the payment as soon as possible. www.helpconvert.net reserves the right to suspend the Service until the complete payment of the price and within a reasonable time, and then at the end of this time, to terminate the present Contract by right. The deliberate declaration by the Client of inaccurate or doubtful information, the deliberate failure by the Client to update the information provided to www.helpconvert.net, in particular the Identifying Codes, or the lack of response by the Client to requests from www.helpconvert.net, in particular relating to the accuracy of the information provided by him, will result in the automatic suspension of the Service. In the event of use of the Service in contravention of the terms of articles 7 and 8 hereof, the Client will be deemed to be in serious breach of his contractual obligations authorizing www.helpconvert.net, at its convenience, to:
Any event outside the control of www.helpconvert.net and against which it could not reasonably protect itself constitutes a case of force majeure and suspends the obligations of the parties, such as, for example, but not limited to: flood, fire, storm, lack of raw materials, transport strike, partial or total strike or lock-out, technical failure (electricity supplier, telecommunications operators, Internet access or hosting providers, Registrar, etc.), or any other event that could have been caused by the failure of the parties.), a stoppage in the supply of energy (such as electricity), a failure of the electronic communication network on which www.helpconvert.net depends and/or the networks that would replace it.www.helpconvert.net cannot be held responsible, or considered as having failed to fulfil its obligations as stipulated in these General Terms and Conditions of Sale, for any non-performance related to a case of force majeure, on the condition that it notifies the other party on the one hand, and that it does its utmost to minimize the prejudice and to fulfil its obligations as quickly as possible after the cessation of the case of force majeure on the other hand.
The services of www.helpconvert.net are provided as is and as available. www.helpconvert.net does not guarantee an error-free, uninterrupted and secure supply of the services offered via the Site and is not bound by any obligation to provide personalized assistance, particularly technical assistance.
The Customer is informed that these GTC may be subject to change at any time. www.helpconvert.net will notify the Customer of any modification of these General Terms and Conditions of Sale at least one (1) month before it comes into force. The Customer who refuses these modifications may either terminate the Service within a maximum period of fifteen (15) days from the notification, or request that the old GCS remain applicable until the end of his Contract. After this period, the modifications will be considered as accepted by the Client. www.helpconvert.net reserves the right to modify, at any time, the characteristics of the Service, without the said modifications leading to substantial changes. www.helpconvert.net will then warn the Clients of this modification fifteen (15) days before it comes into effect. It is specified that once the Customer has accepted the said modifications, either by his silence or by his deliberate acceptance, www.helpconvert.net undertakes to send on request of the Customer, by e-mail to the address given when subscribing to the Subscription, a PDF version of the said modified General Conditions.
The present General Terms and Conditions of Sale and the order summary sent to the Customer form a contractual whole and constitute the entirety of the contractual relations between the Parties. Generally speaking, it is expressly agreed between www.helpconvert.net and the Client that e-mails will be considered as authentic between them as well as the automatic registration systems used on the Site, in particular with regard to the nature and date of the order. The Client can access, if necessary, in accordance with the rules of common law, the Electronic contract concluded between the Client and www.helpconvert.net. To do so, he contacts the Customer Service by e-mail to which he will provide all the necessary information to do so, in particular the order number and his contact details.
The fact that one of the Parties to these General Terms and Conditions of Sale has not required the application of any clause whatsoever, whether permanently or temporarily, shall under no circumstances be considered as a waiver of that Party's rights arising from the said clause.
If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a decision that has become final by a competent court, the other provisions of these General Terms and Conditions of Sale shall retain all their force and scope. If necessary, www.helpconvert.net undertakes to delete and replace the said clause immediately by a legally valid clause.
In case of difficulty of interpretation between the title of any of the articles and any of the clauses, the titles shall be deemed to be unwritten.
In the event of termination for any reason whatsoever or the expiry of this Agreement, the Customer shall be responsible for the recovery of all the Data belonging to it by the Customer before the end of the term of the Agreement - at the latest 24 hours before the end of the term. Failing this, these elements will only be accessible in paid consultation mode, as described in article 8.6 hereof. Cancellation of the paid consultation mode is possible at any time without having to provide specific proof and without penalty, by following the procedure indicated on the acquisition website
Platform of the European Commission for out-of-court settlement of disputes: http://ec.europa.eu/consumers/odr In accordance with the provisions of the Consumer Code, an amicable settlement also applies to cross-border consumer disputes. If the customer wants to make use of the service of such mediation, he can consult the website of the Commission for the Evaluation and Monitoring of Consumer Mediation (http://www.economie.gouv.fr/mediation-conso/commission). This website provides, in particular, the contact details of the European Consumer Centre France and information on the assistance available to the consumer for the out-of-court settlement of such cross-border disputes. If the customer wishes to use the mediation service in the event of a dispute with the seller, he must first contact the seller in writing. The Ombudsman's service can only be called upon when an agreement with the seller has not been reached.
These t&c's will be executed and interpreted in accordance with Maltese law. In the event of a dispute, the Client shall first contact the Company in order to obtain an agreement.