Privacy policy

Identification

The Helpconvert.net website is the property of Cospex Limited, whose registered office is located at :
The Strand, Fawwara Building
Triq I-Imsida Il-Gzira
GZR 1401
Malta
Registered number : C 88454
The website is accessible at www.helpconvert.net (hereinafter referred to as the "Site" or the "Website").

Introduction

Cospex Limited, by exploiting its site Helpconvert.net is led to carry out operations of treatment of data collected during the navigation on the aforementioned site. In this context and in compliance with the law, Cospex Limited. is committed to respecting the privacy and protection of the data collected.

Object

The purpose of this section is to inform the user about the way, tools and methods used to collect, process, use and archive data. Rights for which the law 78-17 of 6.01.78 on the legislation of the sector of "Data processing and liberties" provides the measures and provisions.

Type and purpose of the processing operations of the personal data collected

The collection and processing of customer data takes place at several points in the customer journey on the Helpconvert.net site. More precisely these data are collected and processed at the time of registration, payments, navigation and more generally during all actions carried out on the Helpconvert.net site. The data collection operations are carried out with the user, during his navigation on the Helpconvert.neter.net site and with his prior agreement. The types of data collected are for example :

• Identification data and facilitating invoicing: surname, first name, e-mail, etc ...
• Bank details to facilitate payment
• Commercial exploitation data: VAD conversation, comments, emails...
• Invoicing and payment status data
• Login data

Storage of personal data

The personal data collected is used for :

• Carry out customer follow-up
• Monitoring customer satisfaction
• Carry out payments and order tracking
• Manage customer accounts and link them to service users
• Adapt and customise the navigation to provide a better customer experience.

The destination of these personal data may be potentially, solely or simultaneously used by the customer service of Helpconvert.net, as well as certain subcontractors and business partners. During a judicial investigation approved by a police or administrative requisition, Helpconvert.net may authorize the consultation of these data, and if necessary communicate them for the purpose of being produced. The retention period policy of the collected and archived data is expressed in proportion to the duration of the subscription of the service.

Users' rights

As understood and provided for by the law of 6 January 1978, all users have the right to access and query the file of data collected concerning them and, in fact, the right to rectify this same data. As a legitimate right, each user has the right to object to the processing of this personal data, and to object to its use for commercial purposes and canvassing. The right to rectification, updating, deletion, blocking in case of inaccuracy of the data, when they are incomplete, out of date or in case of prohibition of the use of these data by a treatment, a collection, their communication.

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